The pier is served by two commuter oriented services, both operated by Thames Clipper under license from London River Services. The main commuter service from central London calls at Canary Wharf Pier on a regular basis. The Canary Wharf - Rotherhithe Ferry, also operated by Thames Clipper, links Canary Wharf Pier with Hilton Docklands Nelson Dock Pier at the Hilton Hotel in Rotherhithe. The service uses smaller boats than the commuter service but runs at a higher frequency of roughly every 10 minutes. The ferry can be used both by guests of the hotel as well as by passengers not staying at the hotel.
There are currently plans to enlarge the pier so that up to three boats can moor simultaneously. Work was scheduled to begin in January 2008, but as of May 2008 no visible progress has been made.