Citizen's Charter

Citizen's Charter

Citizen's Charter

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Description:
The Citizen's Charter was a British political initiative launched by the then Prime Minister, John Major, on 22 July 1991, less than a year into his premiership.

It aimed to improve public services in the UK by:

  • Making administration accountable and citizen friendly.
  • Ensuring transparency and the right to information.
  • Taking measures to cleanse and motivate civil service.
  • Adopting a stakeholder approach.
  • Saving time of both executant and the clientele


One part of the initiative was the granting of "Charter Marks" to those public bodies meeting defined standards.

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