Citizen's Charter

The Citizen's Charter was a British political initiative launched by the then Prime Minister, John Major, on 22 July 1991, less than a year into his premiership.

It aimed to improve public services in the UK by:

• Making administration accountable and citizen friendly.
• Ensuring transparency and the right to information.
• Taking measures to cleanse and motivate civil service.
• Adopting a stakeholder approach.
• Saving time of both executant and the clientele

One part of the initiative was the granting of "Charter Marks" to those public bodies meeting defined standards.

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