Citrix Online

Citrix Online

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Citrix Online

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Description:
Citrix Online is a division of Citrix Systems, Inc. that sells Web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, and GoToWebinar.

Citrix Online is considered a key example of the software as a service/application service provider software business model.Vizard, Michael. , CRN, August 05, 2005, DM Review, April 23, 2007

The division is based in Santa Barbara, California.

History

Expertcity, Inc. was founded in 1997 by UCSB Professor Klaus Schauser and graduate students Bernd Oliver Christiansen and Malte Muenke. Investors included Sun Microsystems, ZDNet, Bertelsmann Ventures, and Wit Capital.

The company went live with a Web-based marketplace for technical support services, called Expertcity, in December, 1999.Schwartz, Ephraim. , Computerworld, May 1, 2000 A user of the service would submit a technical support question through a simple webform and receive Dutch auction bids from online experts to resolve the problem. Upon selecting one of the experts, the user would be connected to him via a chat interface and, optionally, via desktop sharing, whereby the expert could see the user's screen and remotely control the user's mouse and keyboard. This "remote desktop" technology formed the kernel...
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