The room organisation of the Lappeenranta railway station was changed in the early 2000s. The ticket office and incoming cargo deposit were transferred from the east side of the waiting room to the west side, and the café on the west side was transferred to the east side (without a wall in between).
The station has a taxi stop and local bus traffic stop.
There is a travel centre next to the Lappeenranta railway station. It has a Matkahuolto office and a post office.
Up until the 1990s, two night passenger trains met at the Lappeenranta station at about 02:30 AM: the express train from Joensuu to Helsinki and the express train from Helsinki to Joensuu. In autumn 1993, they were transferred to go via Mikkeli. There is still nighttime express bus traffic via Lappeenranta.