The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals. The framework leveraged other Microsoft server products including the BizTalk Server, and SharePoint. CCF required the use of Microsoft SQL Server and Microsoft IIS for the server side, which it uses to provide a base core set of web services.
CCF is targeted at medium to large enterprises. CCF was originally developed for the large call center requirements of the telecommunication industry.
CCF is different from most products from Microsoft in that it is not an 'out of the box' solution but requires development and configuration to build a working customer solution. The framework allows for a SOA methodology on development on the server and agent desktop side, but this is not mandatory and non-SOA... Read More