Microsoft Dynamics CRM
is a multi-lingual Customer Relationship Management
software package developed by Microsoft
. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM
platform and has been encouraging partners to use its proprietary (.NET
based) framework to customize it to meet many different demands.
The Microsoft Dynamics
family of business applications includes other related products such as Microsoft Dynamics AX
application), Microsoft Dynamics GP
, (ERP application) Microsoft Dynamics NAV
(ERP application), and Microsoft Dynamics SL (ERP Application) and also Microsoft Dynamics Retail Management System; also known as Dynamics RMS.
Dynamics CRM is a server-client application, which, like Microsoft SharePoint
, is primarily an IIS
-based web application which also supports extensive web services
interfaces. Clients access Dynamics CRM either by using Microsoft Internet Explorer
6 or later web browser or by a thick client plug-in to Microsoft Outlook
. While other browsers can be used to access Dynamics, results can be mixed and are not supported by Microsoft.
The current version of Microsoft Dynamics CRM is 2011.
- Microsoft CRM 1.0 launched in January 2003.
- Microsoft CRM 1.2 was released on December 8th 2003 Microsoft......