The Organization of News Ombudsmen (ONO) is a non-profit organization that was formed in 1980. ONO membership comprises various news ombudsman, and readers' representatives from around the world. Both ombudsman and readers' representatives are individuals who work for a professional news organization, and handle complaints that are received or come their attention. The ombudsman or representative attempts to find mutually satisfactory solutions for all parties involved.
Purposes of the ONO
The official web site of ONO states that its purposes are:
To help the journalism profession achieve and maintain high ethical standards in news reporting, thereby enhancing its own credibility among the people it serves
To establish and refine standards for the job of news ombudsman or reader representative
To help in the wider establishment of the position of news ombudsman on newspapers and elsewhere in the media
To provide a forum for exchanging experiences, information and ideas among its members