Parliamentary and Health Service Ombudsman

Parliamentary And Health Service Ombudsman

Parliamentary and Health Service Ombudsman

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The Parliamentary and Health Service Ombudsman comprises the offices of the Parliamentary Commissioner for Administration (PCA) and the Health Service Commissioner for England (HSC). It is the official ombudsman institution responsible for investigating complaints regarding whether governmental departments, agencies and some other public bodies in the United Kingdom, and the National Health Service (NHS) in England, have acted properly or fairly, or have provided poor service. The Ombudsman's offices are in Millbank Tower, London.

The posts of Parliamentary and Health Service Ombudsman are attached to the Westminster Parliament, with additional posts at the Scottish Parliament, the Welsh Assembly and other government institutions.


The creation of the post of the Parliamentary Ombudsman was spurred on by the 1954 Crichel Down affair and by the activism of pressure groups, including the Society for Individual Freedom. The position was created, and his or her powers are documented in, the Parliamentary Commissioner Act 1967, the most notable section of which is section 4 and Schedule 2, which constrain the powers of the incumbent ombudsman. Amongst other things, the ombudsman cannot investigate crime, national security, foreign affairs, the armed forces and other civil services. The position of HSC was created later, under the Health Service Commissioners Act 1993. The office of the Parliamentary and Health Service Ombudsman emphasises that it looks into...
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