PerceptIS

PerceptIS

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PerceptIS

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Description:
Perceptis is the only independent strategic support solution for students, factuly, staff, parents and alumni in the education market. The company's services eliminate the friction people experience in using the systems and processes offered by colleges and universities.

The company not only provides advanced help desk, call center and customer support services for information technology, financial aid, human resources, recruitment, admissions, enrollment, retention, switchboard and facilities management to educational institutions but also provide rich data metrics and a collaborative and transparent business model that drives identification of root causes of friction. Perceptis, founded by CEO Bill Bradfield, is privately held and is headquartered in Greenville, SC with operations centers in Cleveland, OH and Phoenix, AZ.

History

Perceptis was founded in Cleveland in 2004 to provide IT support and help desk services to higher education institutions. In discussions with university CIOs, particularly Lev Gonick of Case Western Reserve University (Case), CIOs were searching for new ways to deliver IT/help desk support. Current methods involved offering it as part of the institution’s own service offering, although many CIOs were realizing that was not part of their core competencies. Other service delivery methods involved outsourcing these services to overseas IT help desk providers. At Case, according to Gonick, the goal was to create a call center that would be capable...
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