The station has two platforms. There is a signal box and a level crossing at the north end of the station. This is now the only way for passengers to cross the line at the station, since the station footbridge was taken down. The level crossing is where Aston Street becomes Aston Road. It does cause some major delays to vehicular traffic and pedestrians in Wem.
There is also a small car park, which is accessed from Aston Street.
Monday to Saturdays there is generally a two-hourly service from Wem southbound to Shrewsbury and northbound to Crewe (although a few longer distance services also call) with five trains a day in each direction on Sundays.