California Department of Consumer Affairs

California Department Of Consumer Affairs

California Department of Consumer Affairs

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The California Department of Consumer Affairs (DCA) is a department under the California State and Consumer Services Agency. DCA's stated mission is to serve the interests of California's consumers by ensuring a standard of professionalism in key industries and promoting informed consumer practices. The department provides the public with information on safe consumer practices, in an effort to protect the public from unscrupulous or unqualified people who promote deceptive products or services.

DCA licenses or certifies practitioners in more than 255 professions. Currently, there are over 2.4 million practitioners licensed by the DCA. The Department consists of more than 40 bureaus, boards, committees, commission, and other entities that license and regulate practitioners. Regulatory duties include investigating complaints against licensees and disciplining violators. Boards, committees, and one commission operate independently but rely on DCA for administrative support. Fees paid by these licensees fund DCA operations almost exclusively. Bureaus, programs, divisions, and offices are under the full control of DCA.

Consumer Support

DCA provides the public with live telephone assistance in more than 170 languages for consumer-related questions and concerns. The Department publishes a number of publications on consumer-related issues, the most popular being the California Tenants Guide. Publications are free to the public and are made available on the department's...
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